Since AirBnB limits the reviews on their website to 1000 characters, and we felt more space was required to completely express our opinions, we have chosen to post information here. It may ultimately be unavailable through the AirBnB website, but it will be here on the Internet and available when anyone makes a search.
So here is our review
I became an AirBnB member in 2015, so, it's not my first rodeo.
The comments I have gathered from our family outing weekend range from so-so to disappointing. Most about your descriptions and photos on the Airbnb website ranging from misleading to deceptive. And value for price being disproportionate.
I know we picked a spot and made a deal, but we do not think things were as advertised.
Overall, the general consensus was that the accommodations were… adequate. Since 1,000 characters, the limit for a review on Airbnb, is not nearly enough to express our complete and accurate description, we are investigating alternative ways of letting others know our opinions.
A few examples of our observations are these:
When we first entered the house, we were greeted by mud chunks on the main stair.
My niece, who is a frequent AirBnB guest, made that discovery fairly quickly.
Also, as is her habit, she immediately checked on the kitchen. There she noted that “well stocked” meant “sort of”. The non-stick cookware is old and mistreated – the coatings scratched and damaged. The flatware, while abundant, was not consistent in number of pieces – I don’t remember the count, but something like plenty of knives, not enough forks.
The downstairs kitchen draws had ants and earwigs – maybe a roach, but it was too fast to get a good look.
Nevertheless, among the seven or so cooks and chefs, they managed to make great meals.
The bathrooms were mostly clean but weren’t up to my niece’s AirBnB standards. Towels and washcloths seemed random and there were no bathmats, which made the marble floors quite slippery.
Your description of the house includes references to remodeling and new furniture. The most recent remodeling shown in the Jefferson County tax assessor records is 2020. Inspection reports from the county are also interesting. So, that suggests that the remodeling has seen many dozens, or perhaps hundreds of guests. That has, apparently, taken a small toll on the decor. The furniture, which may have been new when you first started letting the house, but has seen considerable traffic since purchased, is showing clear signs of use and abuse. Many of the sofas and chairs have obvious stains which may have been cleaned at, but are still visible and unattractive.
Your description and pictures suggest that the house has plenty of beds to accommodate large groups, and that may be true for several adults with kids. But for a dozen adults, not all of whom are couples, the sleeping arrangements were challenging. We were able to manage, but it wasn’t comfortable for everyone. And some of the trundle beds were difficult to access and had no sheets. If there were some in the house, we couldn’t find them.
The description also notes four arcade video games. That was an attraction for the younger adults. We found only two.
There is a pool table. There are 15 number balls and one cue ball. There are three cues. One actually had a tip. Despite the limited cue situation, we did manage to play a few games of pool. It was fun.
The pictures and description suggest that the yard is lush and well-tended. Obviously, in the middle of July, that’s not easily done. But in addition to the back yard being yellow and dry, the access down the steps from the deck to the yard was blocked by the overgrown rhubarb.
And finally, a matter that the family always pays attention to is safety. And a few things were noted in addition to the mat-less, slick bathroom floors.
First was that the door to the outside from the basement was extremely difficult to open, when it COULD be opened. Only a few of the stronger men could get it open, and then only with a lot effort. In case of emergency, it could be dangerous.
In the basement bedroom, there is a window well. Another unsafe situation is the lack of egress there. No ladder or other means of escape, if needed.
In the kitchen, around the sink, we found no CGFI outlets. And not all bathroom outlets were CGFI in appropriate places. Electrical code requires these outlets, or for the outlet circuits to be connected to a CGFI breaker in the circuit panel. That may have been the case, but we had no access to that panel. We realize that some cleaning and maintenance things need to be present at a rental, and secured from the renter(s), but other things need to be accessible for their safety.
In many, if not most, of the houses we have AirBnB-ed in the past, there is a manual, or at least a notebook, detailing instructions on facilities and giving directions to the location of provided amenities. Something like that would have been a welcome addition to our visit.
Furniture
Games
Kitchen
Cleaning & Maintenance
Yard
Stairs
Safety
Pricing